Shipping takes place with USPS or DHL and arrive within 3-5 business days of ordering for regular items 5-10 business days for custom items. If you order on a Friday after 4 pm your order will be shipped out on Saturday. If you order during a holiday sale IE Christmas, Black Friday etc. shipping times could take longer. 

Absolutely no refunds, exchanges welcome with 1 week of purchase. 

NOTE: After shipment is made and tracking number is given any issues regarding package shipment must be taken up with the shipping company because the problem is beyond our control. We will, however do what we can to help direct you.